Upon confirmation of payment, your item will be processed for shipment within 2 business days. A tracking code will be issued to the email you registered with. For international tracked shipments, expect a 12-21 business day delivery time. Our company cannot be held responsible for lost goods if an incorrect shipping address is provided. If your package does not show up or arrives damaged, please contact us at: firstname.lastname@example.org
Whilst we offer free shipping on orders over a certain value and we also include shipping charges, some customers in certain countries may have to pay import tax and duty upon receipt fo their goods. Please check if this applies to your country and note that 2bU is not liable for any customs duty or taxes to be paid for receipt of the goods.
For online orders, we do accept returns within the same country goods are shipped from (Thailand). For custom orders – unless the delivered products are wrong we do not accept returns.